Return & Refund Policy

Last updated: 28th Jun 2026

At Orivan, we want you to travel with confidence. If something isn’t right, we’re here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

• Be unused and in original condition
• Include original packaging
• Not show signs of wear, damage, or misuse
• Include proof of purchase

To start a return, contact us at:

info@xdigital-my.com

Please include:

• Order number
• Item(s) you wish to return
• Reason for return
• Photos (if item arrived damaged or incorrect)

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

• Toilet seat covers
• Personal hygiene products
• Any item marked as Final Sale

Travel pillows and other eligible items may be returned if they meet the conditions above.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

• Order number
• Clear photos of the issue
• Packaging photos (if applicable)

We’ll review and arrange a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

If approved, refunds will be processed to your original payment method.

Please allow:

• 5–10 business days for processing
• Additional time depending on your bank or payment provider

Shipping fees are non-refundable unless the issue was caused by us.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong item was sent
• The item arrived damaged
• The item is defective

We recommend using a trackable shipping method.

Order Changes & Cancellations

Orders may be modified or cancelled within 12 hours of purchase.

Once processing or fulfillment begins, changes may no longer be possible.

Contact Us

Questions?

Email: info@xdigital-my.com

We aim to respond within 1–2 business days.